Take the A9 motorway to the Lenting exit (exit 60). Then follow the signs for “Audi” to the factory and for “Audi Forum”.Sat nav destination:Ettinger Straße at the junction with Waldeysenstraße5057 IngolstadtNote: The postcode is given as 5057 in the source. Please check whether 85057 was intended.

When planning your journey, enter “Ingolstadt Hauptbahnhof” as your destination, not “Audi Bahnhalt”.From the main station, take bus 11 towards “Bahnhof Ingolstadt – Audi” to the Audi Forum. Buses run every 15 minutes.When you get off, follow the signs for “Audi Forum”.

You can travel from Munich Airport to Ingolstadt on the X109 Ingolstadt Airport Express. The service runs to Ingolstadt Central Bus Station approximately every 90 minutes.

Parking at the Audi Forum Ingolstadt

You can park free of charge in the visitor car park at the Audi Forum Ingolstadt.

Audi Handover Experience in Ingolstadt

Combines a personal vehicle handover at the Audi Forum Ingolstadt with insights into the world of Audi.

Exterior view of the Audi Forum Ingolstadt, a modern complex with glass buildings, an inner courtyard, trees and an open plaza.

More than just the handover of your new Audi

The Audi handover experience Ingolstadt pairs taking delivery of your new car with selected experiences at the Audi Forum Ingolstadt. Subject to availability, you can discover how an Audi is made on a guided tour, explore Audi’s history at the Audi museum mobile, or round off your visit with dining options and a trip to the Audi Shop. The Audi driving experience and the “exclusive” factory experience offer further ways to personalise your vehicle handover day.

Location

The Audi handover experience takes place at the Audi Forum Ingolstadt:

Audi Forum Ingolstadt
Auto-Union-Straße 1
85045 Ingolstadt

Openining hours

The Audi Forum Ingolstadt is open to customers taking delivery of a vehicle during the opening hours listed on this page. Please check the latest opening hours and any changes before travelling.

Experience offers

Depending on the programme, your vehicle handover day may also include additional Audi experiences and tours:

How to prepare for your Audi Handover Experience at the Audi Forum Ingolstadt

Plan your day online, find out how to get to the site and get Audi connect ready for your new vehicle.

Checklist for yourAudi Handover Experience

Have you thought of everything? The checklist for your Audi handover experience at the Audi Forum Ingolstadt highlights what to bear in mind before your new Audi is handed over.

Helle Eingangshalle mit gewölbter Stahlkonstruktion, gläsernen Galerien, Rolltreppe und Aufzügen.

Please have the following documents ready:

Pick-up voucher
Driving licence
Number plates
Vehicle registration certificate (Zulassungsbescheinigung Part I)
Identity card or passport
If you are not picking up the vehicle in person: the original power of attorney and a copy of the identity card*
myAudi account (to activate Audi connect)**

*A power of attorney is required if the recipient named on the pick-up voucher is not the person collecting the vehicle. For business customers, a copy of the commercial register extract must also be provided if the vehicle is being collected by a member of the company’s management.

**Verification is required to use all Audi connect services. Audi connect verification should be completed before your vehicle handover. Please bring your myAudi username and password with you on the day of handover. You can activate the Audi connect primary user agreement in the myAudi app or on the myAudi portal. Verification in advance is essential to ensure that all Audi connect functions in your vehicle can be enabled at handover.

Getting to the Audi Handover Experience Ingolstadt

Whether you’re travelling by car, train or plane, plan your journey to the Audi handover experience Ingolstadt in good time. The Audi Forum Ingolstadt can be reached via the visitor car park, Ingolstadt Central Station or Munich Airport.

Travel information (PDF, German only)

What to expect on your Audi handover experience day in Ingolstadt

Here’s what your day could look like: a guided tour, a visit to Audi museum mobile, a break at one of the Audi Forum’s dining venues and the handover of your new Audi combine to make your stay in Ingolstadt a special experience.

Arrival

Your Audi handover experience Ingolstadt day in Ingolstadt begins at the Audi Forum Ingolstadt. At check-in, an Audi team member will welcome you and collect your documents.

Explore

As part of the Audi handover experience Ingolstadt you can discover how an Audi is made at the Audi Forum Ingolstadt. Our guides explain the production process. For information on current times and availability, please ask on site.

Discover

The Audi museum mobile at the Audi Forum Ingolstadt brings the brand’s history to life. Historic vehicles, Audi Sport classics and prototypes offer fascinating insights into Audi’s development as part of your Audi handover experience Ingolstadt.

Handover

To round off your Audi handover experience Ingolstadt, your Audi Expert will hand you the keys to your new Audi and explain its key features before you set off on your first drive.

Customers collecting their new Audi share their experiences of the Audi Handover Experience at the Audi Forum Ingolstadt.

Customers who have collected their new Audi in Ingolstadt share their experiences of the Audi handover experience – from the personal handover at the Audi Forum Ingolstadt and a visit to Audi museum mobile to a guided tour and the Audi driving experience.

Customers collecting a new Audi share what their day at the Audi Forum Ingolstadt was like – from the personal vehicle handover to a museum visit and the Audi driving experience.

What happens during the vehicle handover?

The digital preview shows what to expect at the personal vehicle handover during your Audi handover experience Ingolstadt. At the Audi Forum Ingolstadt, your Audi Expert will hand you the keys to your new Audi and explain its key features.

Junge Frau und junger Mann lassen sich ein Audi Modell zeigen und schauen sich den Innenraum von der Fahrerseite aus an

At the Audi Forum Ingolstadt, you’ll receive the keys to your new Audi. The personal handover is the highlight of your vehicle handover day. Afterwards, you’ll set off on your first drive in your Audi, from a site where you can enjoy other Audi experiences beforehand.

Highlights:

Personal vehicle handover: Your Audi Expert will hand you the keys to your vehicle.
The highlight of your day: The handover brings together the experiences you have planned and the start of your first drive.
Explore virtually: Get to know the Audi Forum Ingolstadt in advance with a virtual tour.

Explore the Audi Forum Ingolstadt virtually

More than just collecting your new Audi: the programme of activities at the Audi Forum Ingolstadt

Feel the power, precision and emotion of our sportiest models. As part of your Audi Experience Vehicle Handover in Ingolstadt, we offer a very special highlight: a personalised driving programme at the Audi driving experience Center in Neuburg, just 20 minutes away.

Mann und Frau stehen mit Kopfhörern nebeneinander im Audi Werk und hören sich eine Erlebnisführung an.

Discovery tours

Customers collecting a new Audi in Ingolstadt can join a factory tour free of charge and without booking in advance. Experienced guides show you how an Audi is made, from the first stages of production to the final finishing touches. Due to current production conditions, changes may be made at short notice. Information on availability will be provided at check-in on the day of your Audi handover experience.

Highlights:

A close-up look at production: Follow the making of an Audi, from the first steps to the final finishing touches.
Experienced guides: Learn about the production processes and get answers to your questions.
Experience it virtually: AudiStream lets you explore the Ingolstadt plant digitally too.

Explore the Discovery tours

Audi museum mobile

At the Audi museum mobile in Ingolstadt, you can explore the brand’s history in a distinctive architectural setting. Across three levels, discover exhibits from throughout Audi’s history, including Audi Sport classics and rare prototypes. Customers collecting a new Audi can join a guided tour free of charge and without booking in advance. Further details are available at check-in on the day of your Audi handover experience.

Highlights:

Three levels: Explore exhibits from throughout Audi’s history.
Audi Sport classics: Discover selected vehicles from Audi’s sporting heritage.
Rare prototypes: See vehicles that offer unique insights into the development of the brand.

Explore the Audi museum mobile

A classic Audi Quattro racing car in a garage, surrounded by other Audi racing cars.

“exklusiv” factory experience

The “exklusiv” factory experience makes your vehicle handover in Ingolstadt a personalised Audi experience. A tour lasting around two hours gives you and your guests selected insights into the production process. Afterwards, you’ll take delivery of your new Audi in a private setting and round off the day with a fine-dining experience at Restaurant AVUS.

Highlights:

Around two hours of insight into Audi: Explore selected areas of production on a tour tailored to you.
Bring your guests: Share insights into Audi production with your accompanying guests.
Personal vehicle handover: Take delivery of your new Audi in a private setting.
Fine dining at AVUS: Enjoy a culinary finale at Restaurant AVUS.

“exklusiv” factory experience

Left: A young couple browsing in the Audi Shop. Right: A man wearing sunglasses and a black leather jacket.

At the Audi Shops in the Audi Forum Ingolstadt, you’ll find a curated selection of Audi collection products. The range combines Audi design and brand-inspired items for everyday use – whether you’re buying a gift or treating yourself. The museum shop also stocks books, automobilia, historic model cars and products from the Audi Tradition collection.

Highlights:

Audi collection: Explore selected products featuring Audi design and branding.
Museum shop: Browse books, automobilia, historic model cars and Audi Tradition products.
Historic collectables: Discover selected original pieces and distinctive collectables in the museum shop.
Explore online: The Audi collection and the museum shop’s range are also available online.

Explore Audi Shops

Nachgedacht A man and a woman sit at a table, sharing a meal.

Gastronomic experience

The Gastronomic experienceeat the Audi Forum Ingolstadt combine contemporary surroundings with a variety of food and drink options. Whether you choose from the selection at the Marktrestaurant, enjoy lunch or dinner at Restaurant AVUS, or stop for a drink at the Bar & Lounge, there are plenty of ways to enhance your visit on your vehicle handover day.

Highlights:

Marktrestaurant: Choose from a wide range of dishes and watch selected dishes being prepared in front of you.
Restaurant AVUS: Enjoy lunch, à la carte dinner and seasonal specialities.
Bar & Lounge: Sample a selection of wines, sparkling wine, Champagne and spirits in a stylish setting.

Explore Gastronomic experience

We recommend booking a table in advance for Restaurant AVUS and the other dining options.

A red Audi e-tron GT drives along a race track in front of a modern building with a glass façade.

Audi Handover Experience and Audi driving experience

As part of your Audi handover experience Ingolstadt, you can add a personalised driving programme at the Audi driving experience Center in Neuburg to your day. Over around two hours, you’ll experience selected Audi models on a range of driving areas and get tips from professional instructors.^*

Highlights:

Dynamic handling area: Drive the Audi S6 Sportback e-tron^* on a wet surface and receive professional guidance.
Handling course: Take the wheel of the Audi RS e-tron GT performance^* and learn to follow the ideal line with confidence and control.
Off-road course: Experience from the passenger seat how the Audi Q5 SUV e-hybrid^* handles challenging terrain.
Around two hours of driving enjoyment: Combine your vehicle handover with an immersive driving experience.

Explore Audi driving experience

Audi RS e-tron GT performance: Electric power consumption (combined): 20.8–18.7 kWh/100 km; CO₂ emissions (combined): 0 g/km; CO₂ class: A

Discovery tours

Highlights:

A close-up look at production: Follow the making of an Audi, from the first steps to the final finishing touches.
Experienced guides: Learn about the production processes and get answers to your questions.
Experience it virtually: AudiStream lets you explore the Ingolstadt plant digitally too.

Explore the Discovery tours

Audi museum mobile

Highlights:

Three levels: Explore exhibits from throughout Audi’s history.
Audi Sport classics: Discover selected vehicles from Audi’s sporting heritage.
Rare prototypes: See vehicles that offer unique insights into the development of the brand.

Explore the Audi museum mobile

“exklusiv” factory experience

Highlights:

Around two hours of insight into Audi: Explore selected areas of production on a tour tailored to you.
Bring your guests: Share insights into Audi production with your accompanying guests.
Personal vehicle handover: Take delivery of your new Audi in a private setting.
Fine dining at AVUS: Enjoy a culinary finale at Restaurant AVUS.

“exklusiv” factory experience

Highlights:

Audi collection: Explore selected products featuring Audi design and branding.
Museum shop: Browse books, automobilia, historic model cars and Audi Tradition products.
Historic collectables: Discover selected original pieces and distinctive collectables in the museum shop.
Explore online: The Audi collection and the museum shop’s range are also available online.

Explore Audi Shops

Gastronomic experience

Highlights:

Marktrestaurant: Choose from a wide range of dishes and watch selected dishes being prepared in front of you.
Restaurant AVUS: Enjoy lunch, à la carte dinner and seasonal specialities.
Bar & Lounge: Sample a selection of wines, sparkling wine, Champagne and spirits in a stylish setting.

Explore Gastronomic experience

We recommend booking a table in advance for Restaurant AVUS and the other dining options.

Audi Handover Experience and Audi driving experience

Highlights:

Dynamic handling area: Drive the Audi S6 Sportback e-tron^* on a wet surface and receive professional guidance.
Handling course: Take the wheel of the Audi RS e-tron GT performance^* and learn to follow the ideal line with confidence and control.
Off-road course: Experience from the passenger seat how the Audi Q5 SUV e-hybrid^* handles challenging terrain.
Around two hours of driving enjoyment: Combine your vehicle handover with an immersive driving experience.

Explore Audi driving experience

Audi RS e-tron GT performance: Electric power consumption (combined): 20.8–18.7 kWh/100 km; CO₂ emissions (combined): 0 g/km; CO₂ class: A

Contact details for the Audi Handover Experience

Do you have any further questions?
Please don’t hesitate to contact us.

Service hotline: 0800 63 63 666
From abroad (charges apply): +49 841 89 45 730
Email: erlebnis-abholung@audi.de

Frequently asked questions (FAQs) about the Audi Handover Experience Ingolstadt

The Audi Experience Vehicle Handover in Ingolstadt is much more than a vehicle handover – it’s a complete brand experience at the Audi Forum, located at the Ingolstadt production site.The day is divided into four phases:Check-in: An Audi team member will welcome you at the check-in area, collect your documents and explain your schedule for the day.Experience programme: Customers collecting a new Audi can join a factory tour and a guided tour of the Audi museum mobile free of charge and without booking in advance. Optional experiences, such as the “exklusiv” factory experience and the Audi driving experience, can be booked separately for an additional charge.Programme of activities: Dining experiences, the Audi Shop and Audi Forum Ingolstadt’s monthly events programme are available.Vehicle handover: An Audi Expert will personally hand you the keys to your new Audi. You can then set off on your first drive straight away.Tip: Plan your day in advance via the Audi Handover Experience portal. You’ll receive access details by post once your appointment has been arranged.

The following documents are required for the Audi Handover Experience Ingolstadt:Collection voucher (provided by your Audi dealer)Identity card or passportDriving licenceOfficially registered number platesVehicle registration certificate (Part I)myAudi username and password (to activate Audi connect at the handover)If someone else is collecting the vehicle on your behalf:Original letter of authorisation (not a copy)Copy of the vehicle owner’s identity cardFor business customers:Copy of an extract from the commercial register (if the vehicle is being collected by a member of the company’s management)Please note: The new vehicle will already contain an environmental badge, a high-visibility vest, a warning triangle and a first-aid kit. It will be handed over with a full tank of fuel or a fully charged battery.

For all customers collecting a new Audi, the Audi handover experience Ingolstadt includes the following free services.Included free of charge (no advance booking required):Guided tour of the Ingolstadt plant, with insights into production processesGuided tour of the Audi museum mobile, exploring the brand’s history across three levelsVehicle handed over with a full tank of fuel or a fully charged batterySafety equipment in the new vehicle: high-visibility vest, warning triangle, first-aid kit and environmental badgeDining optionsAvailable to book separately for an additional charge:“exklusiv” factory experience, offering exclusive insights into productionAudi driving experience, with sporty driving activitiesPlease note: Factory tours may be subject to short-notice changes due to production conditions. For the latest information, please ask at the on-site check-in area.

Plan your day at the Audi Handover Experience Ingolstadt in two steps:Arrange your appointment: Your Audi dealer will contact you after you order your vehicle to arrange a handover date.Plan your day: Once your appointment has been arranged, you can create your personalised day plan online in advance via the Audi Experience Vehicle Handover portal.For help with planning, contact:Service hotline: 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm, free of charge)From abroad (charges apply): +49 841 89 45 730Email: erlebnis-abholung@audi.de

Customers collecting a new Audi can join a free guided tour of the Ingolstadt plant on their vehicle handover day. No advance booking is required; register at the check-in area.Booking: No advance booking required – register at check-in.Start times: The last guided tour in Ingolstadt starts at 3.45 pm.Duration: Factory tours last between 60 and 135 minutes, depending on the tour.Availability: Places are allocated at check-in on the day. Tours may be adjusted at short notice due to production conditions.Digital alternative: AudiStream also offers a virtual tour of the Ingolstadt plant, with experienced guides explaining the production processes.Visitors not collecting a vehicle: Factory tours can be booked online at Audi Ticket Shop. Prices start at €10.

If your train is delayed or you need to change your appointment for the Audi Handover Experience Ingolstadt, please contact the team directly:Service hotline: 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm, free of charge)From abroad: +49 841 89 45 730 (charges apply)Email: erlebnis-abholung@audi.deThe team will advise you on options for changing your check-in time slot or rescheduling your appointment. Whether a change can be made at short notice depends on availability on the day.Tip: If your journey is delayed, contact the team as early as possible so they can respond flexibly.

Booking the Audi Handover Experience: Select the service when ordering your vehicle through your Audi dealer. Your dealer will initiate the handover process and contact you to arrange an appointment.Commission number:You can find your commission number in your vehicle order documents or obtain it from your Audi dealer.You’ll need it to check the status of your vehicle order and manage your handover appointment.Questions about booking, your appointment or vehicle status:Service hotline: 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm)Email: erlebnis-abholung@audi.deAlternatively, contact your Audi dealer.

Address: Audi Forum Ingolstadt, Ettinger Straße 70, 85057 IngolstadtBy car:Free parking is available at the Audi Forum Ingolstadt for customers collecting a vehicle and their accompanying guests.For detailed directions, see the travel guide for the Audi Experience Vehicle Handover in Ingolstadt (PDF, German only).By train:The Audi Forum is accessible by public transport from Ingolstadt Hauptbahnhof (main railway station).For detailed information on travelling by train, see the travel guide (PDF, German only).Tip: Download the travel guide in advance and allow plenty of time for your journey and to find your way around the site.

You may bring up to five accompanying guests to the Audi handover experience Ingolstadt.Children under 18 are very welcome.Audi offers additional support for guests with mobility or health-related needs, such as wheelchair users, people with hearing or speech impairments, or those with food intolerances.Please let us know about any support needs at least five days before your vehicle handover appointment by calling the service hotline on 0800 63 63 666, so the team can make the necessary arrangements.

The Audi Forum Ingolstadt offers several dining options on your vehicle handover day:Marktrestaurant: A family-friendly dining concept with live cooking – ideal for a relaxing break between activities.Restaurant AVUS: Fine dining for a special end to your vehicle handover day.Note about Restaurant Avus: The Audi Forum Ingolstadt has several dining areas. For reservations and current opening times, please contact Visitor Services directly:

Contact

The Audi Forum Ingolstadt offers customers collecting a new Audi a varied programme of activities.Free for customers collecting a vehicle (no advance booking required):Factory tour of the Ingolstadt plant: Discover how an Audi is made and learn about the production processes.Audi museum mobile: Explore the brand’s history across three levels, with classic cars, prototypes and Audi Sport exhibits.Digital factory tour film: A free 15-minute film about vehicle production, available in German, English and Chinese.Available to book separately for an additional charge:“exklusiv” factory experience: Get an exclusive insight into vehicle production.Audi driving experience: Enjoy sporty driving experiences in high-performance models.Further programme of activities:Audi Shop with exclusive branded productsDining experiences at the Marktrestaurant and Restaurant AVUSMonthly events programme at the Audi Forum Ingolstadt

Yes, an authorised person can collect your vehicle on your behalf at the Audi andover experience Ingolstadt, if they are not the person named on the collection voucher.Documents required for the authorised person:Original letter of authorisation (not a copy)Copy of the vehicle owner’s identity cardTheir own identity card or passportFor business customers:Copy of an extract from the commercial register (if the vehicle is being collected by a member of the company’s management)Please note: The vehicle cannot be handed over unless all the required documents are provided.

Activate the Audi connect primary user contract before your vehicle handover day, either in the myAudi app or in the myAudi portal.Step by step:Create a myAudi account or sign in to your existing account.Complete the Audi connect verification process.Have your myAudi username and password ready for the day.Why is this important? Completing the verification in advance means all Audi connect features can be activated straight away during the vehicle handover.More information: Audi connect – Digital Services

The Audi handover experience Ingolstadt differs from a standard dealership handover in several key ways:LocationAudi handover experience Ingolstadt: At the production site in Ingolstadt, at the Audi ForumDealership handover: At your local Audi dealerVehicle handoverAudi handover experience Ingolstadt: Personally carried out by an Audi ExpertDealership handover: Carried out by dealership staffFactory tourAudi handover experience Ingolstadt: Included free of chargeDealership handover: Not availableMuseum visitAudi handover experience Ingolstadt: Free visit to Audi museum mobileDealership handover: Not availableProgramme of activitiesAudi handover experience Ingolstadt: Dining, Audi Shop, events and cinemaDealership handover: Not availableOptional experiencesAudi handover experience Ingolstadt “exklusiv” factory experience and Audi driving experienceDealership handover: Not availableDay planningAudi handover experience Ingolstadt: An individual experience day that can be planned in advanceDealership handover: A brief handoverIn summary: The Audi handover experience turns the vehicle handover into a multi-hour brand experience at the place where the vehicle was made.Find out more: Audi handover experience Ingolstadt

German version

Audi Handover Experience in Ingolstadt

More than just the handover of your new Audi

How to prepare for your Audi Handover Experience at the Audi Forum Ingolstadt

Checklist for yourAudi Handover Experience

Getting to the Audi Handover Experience Ingolstadt

What to expect on your Audi handover experience day in Ingolstadt

Customers collecting their new Audi share their experiences of the Audi Handover Experience at the Audi Forum Ingolstadt.

What happens during the vehicle handover?

More than just collecting your new Audi: the programme of activities at the Audi Forum Ingolstadt

Discovery tours

Audi museum mobile

“exklusiv” factory experience

Gastronomic experience

Audi Handover Experience and Audi driving experience

Discovery tours

Audi museum mobile

“exklusiv” factory experience

Gastronomic experience

Audi Handover Experience and Audi driving experience

Contact details for the Audi Handover Experience

Frequently asked questions (FAQs) about the Audi Handover Experience Ingolstadt

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