Audi Handover Experience

The Audi handover experience is a full-day experience at the Audi factory in Ingolstadt or Neckarsulm. Instead of collecting your new Audi from your Audi dealer, you collect it at the place where it was built.How it works:Your Audi dealer will contact you to arrange an appointment as soon as your vehicle is ready.Once your appointment is confirmed, you can plan your day in advance through the online portal.On your vehicle handover day, you can experience the factory and book activities such as guided tours or driving courses.One of the highlights of the day is a personal introduction to your vehicle from an Audi Expert, with practical tips on its controls, equipment and digital services.The Audi Experience Vehicle Handover is booked through your Audi dealer for an additional charge when you order your vehicle.

The AAudi handover experience includes an exclusive programme of activities at the Ingolstadt or Neckarsulm factory sites.Included in the price:Personal vehicle handover at the factoryAccess to the online portal for personalised day planningVehicle handed over with a full tank of fuel or a fully charged batterySafety equipment supplied with the vehicle: high-visibility vest, warning triangle, first-aid kit and environmental badgeGuided tourDining optionsFurther optional extras, such as driver training courses and selected activities, can be booked in advance through the portal for an additional charge as part of the Audi Experience Vehicle Handover.

Preparation begins once your Audi dealer contacts you to arrange an appointment.Preparation checklist:Arrange your vehicle handover appointment with your dealer.Plan your day in advance through the Audi Experience Vehicle Handover online portal.Register your accompanying guests (up to five) on the portal in good time.Have your documents ready: collection voucher, identity card or passport, driving licence and, if applicable, a letter of authorisation.Plan your journey: travel guide PDFs with directions and parking information are available on the website.If you have mobility-related needs, please call 0800 63 63 666 at least five days before your appointment.

You’ll need the following documents for the Audi handover experience :Valid identity card or passportDriving licenceVehicle registration certificate (if already available)Collection voucherIf someone else is collecting the vehicle on your behalf: written authorisation from the vehicle ownerNumber plates: officially registered number plates or red number plates are accepted.Please check with your Audi dealer in advance which documents are required in your case.

You can book the Audi handover experience through your Audi dealer for an additional charge when ordering your vehicle:Be sure to ask for it when you place your order.Your dealer will add the Audi handover experience to your order.Available locations: Ingolstadt and Neckarsulm.Once your dealer has confirmed your appointment, you’ll receive access to the online portal.For booking enquiries, contact the service hotline on 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm) or email erlebnis-abholung@audi.de.

You can reschedule your appointment through your Audi dealer.To change your check-in time slot or let the team know that you expect to arrive late, please contact the service hotline:Telephone: 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm, free of charge)From abroad: +49 841 89 45 730 (charges apply)Email: erlebnis-abholung@audi.deImportant information about complete winter wheel sets: If you have ordered Audi Genuine complete winter wheel sets from the factory, changing your appointment to a date outside September to March may affect their fitting. Please bear this in mind when planning.If your train is delayed or you encounter unexpected travel problems, please contact the service hotline directly.

Plan your day in advance through the Audi handover experience online portal:You’ll receive access to the portal once your Audi dealer has confirmed your appointment.In the portal, you can choose activities such as factory tours or driver training courses.You must also register your accompanying guests (up to five) through the portal.Your login details will be sent by post once your appointment has been confirmed.If you experience technical problems with the portal or app, contact the service hotline on 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm).

Your commission number is your personal order number. You’ll need it for the following purposes as part of the Audi handover experience :Linking your vehicle order to your handover appointmentAccessing the online portal to plan your dayChecking your order status through your Audi dealer or the service hotlineWhere can you find your commission number?
It’s in your order confirmation, on your order form or in the order confirmation email from your Audi dealer. If you’re unsure, contact your dealer directly.

You may bring up to five accompanying guests to the Audi handover experience:Children under 18 are very welcome and count towards the five-guest limit.Register your accompanying guests in advance through the online portal.To register additional guests later, call the service hotline on 0800 63 63 666.Additional support is available for guests with reduced mobility. Please register at least five days before your appointment.

The Audi Experience Vehicle Handover takes place at two factory sites:Ingolstadt: Audi AG, Auto-Union-Straße 1, 85057 Ingolstadt. A free multi-storey car park is available on site for customers collecting a vehicle and their accompanying guests. The site can be reached from Ingolstadt Hauptbahnhof by bus or taxi. → Travel guide for Ingolstadt (PDF, German onlx)Neckarsulm: Audi AG, Audi-Straße/junction with Hafenstraße, 74172 Neckarsulm. Free parking is available on site for customers collecting a vehicle. The site can be reached from Neckarsulm railway station by taxi or local public transport. → Travel guide for Neckarsulm (PDF, German only)Detailed directions, entrances and parking information are available in the respective travel guide PDFs.

At the end of your Audi handover experience , your new Audi is handed over to you in person at the factory:An Audi Expert hands over your vehicle at the factory site.The vehicle is handed over with a full tank of fuel or a fully charged battery.Safety equipment is already in the vehicle: a high-visibility vest, warning triangle, first-aid kit and environmental badge.You sign the handover documents.You can then take delivery of your new vehicle straight away.

For all enquiries about the AAudi handover experience, you can contact:Service hotline (free of charge): 0800 63 63 666 | Monday to Friday, 8.30 am–5.00 pmFrom abroad (charges apply): +49 841 89 45 730Email: erlebnis-abholung@audi.deContacts for specific enquiries:Appointment rescheduling, changes to your check-in time slot or travel questions → Service hotlineVehicle status or commission number → Your Audi dealerTechnical issues with the portal or app → Service hotlineReduced mobility → Service hotline (at least five days before your appointment)