Audi Handover Experience Neckarsulm

Take the A6 highway to the Heilbronn/Untereisesheim exit (Exit No. 36) toward Bad Wimpfen.Follow the Audi signs to the Audi Forum.The destination address for your navigation system is: NSU-Straße/Hafenstraße intersection, 74172 Neckarsulm.

The easiest way to get from the Neckarsulm train station to the Audi Forum Neckarsulm is to take a taxi. If there are no taxis available at the Neckarsulm train station, call the toll-free number 0800 0382828.If you’re traveling by light rail, take the S41 or S42 to the Neckarsulm Mitte stop. From there, it’s about a 5-minute walk to the Audi Forum Neckarsulm.

Take the A6 highway to the Heilbronn/Neckarsulm exit (Exit No. 37) toward Bad Friedrichshall.Follow the Audi signs to the Audi Forum.The bus parking area is located directly in front of the Audi Forum.

At Stuttgart Airport, take the S-Bahn line S 2 or S 3 to Stuttgart central station.From there, you can connect to Deutsche Bahn’s long-distance and regional trains to Neckarsulm.

The Audi Forum Neckarsulm offers an accessible experience for visitors with limited mobility, including parking optionsImportant information regarding accessibility:Parking: Visitor parking spaces are available directly at the Audi Forum.Access: The grounds are wheelchair-accessible to ensure visitors have a comfortable experience.Service: For specific inquiries regarding on-site accessibility, we recommend contacting the Audi Forum Neckarsulm directly

The Audi handover experience Neckarsulm is much more than receiving your new vehicle: it’s a complete brand experience at the Audi Forum on the production site.Here’s what to expect:Check-in: A member of staff will welcome you at reception and accompany you to the check-in desk. They will take your documents and explain the day’s schedule.Experience programme: Customers taking delivery of a new vehicle can join a guided tour of the factory free of charge and without booking in advance.Complimentary food and drink at Restaurant Nuvolari and the espresso bar.Additional experiences: Audi Shop, Audi exclusive vehicle exhibition, brand exhibition and temporary exhibitions.Vehicle handover: Your Audi Expert will give you a detailed introduction to your vehicle.Tip: Allow a full day for your visit. Plan your vehicle handover day in advance using the Audi Audi Handover Experience portal. You’ll receive your access details by post.

Please make sure you bring all of the following for your Audi Experience Vehicle Handover in Neckarsulm:Pick-up voucherIdentity card or passportDriving licenceOfficially registered number platesVehicle registration certificate (Part I)Your myAudi username and password to activate Audi connect at handoverIf someone else is picking up your vehicle on your behalf, also bring:The original power of attorney (copies are not accepted)A copy of the vehicle owner’s identity cardFor business customers:A copy of an extract from the commercial register, if the vehicle is being picked up by a company director or member of the company’s managementPlease note: The new vehicle is supplied with an environmental sticker, a high-visibility vest, a warning triangle and a first-aid kit. It will be handed over with a full tank of fuel or a fully charged battery.

The Audi handover experience Neckarsulm includes the following for all customers taking delivery of a new car. No advance booking is required.Complimentary guided tour of the Neckarsulm factory, with insights into production processesA vehicle handed over with a full tank of fuel or a fully charged batterySafety equipment supplied with the new vehicle: a high-visibility vest, warning triangle, first-aid kit and environmental stickerA detailed introduction to your vehicle from an Audi ExpertDining options at Restaurant Nuvolari and the espresso barFree admission to the brand exhibition and temporary exhibitionsA visit to the Audi Shop and Audi exclusive StudioPlease note: Factory tours may be adjusted at short notice depending on production. Please check for the latest information at check-in on site.

The programme of activities at the Audi Forum Neckarsulm gives customers taking delivery of a new Audi plenty to enjoy beyond the vehicle handover:Brand and temporary exhibitionsAudi exclusive vehicle exhibitionAudi Shop: Lifestyle products from the Audi collection, including textiles, leather goods, watches, children’s items, accessories and the Formula 1 collectionAudi exclusive Studio: Personalised colour and material combinations, from sporty to elegant

Restaurant Nuvolari at the Audi Forum Neckarsulm is part of the experience programme and welcomes customers taking delivery of a new vehicle and other visitors:Table reservations: Please enquire directly with the visitor service at the Audi Forum Neckarsulm.Opening hours: Monday to Friday, 8.00 am–4.00 pm.The restaurant is ideal for a visit before or after the vehicle handover.Contact: Audi Forum Neckarsulm website — see Visitor services / Opening hours.

Your Audi Partner will contact you to arrange an appointment for your Audi handover experience. Once the appointment has been arranged, you can plan your day in advance online via the Audi handover experience Neckarsulm portal.Good preparation helps ensure a smooth vehicle handover day at the Audi Forum Neckarsulm. We recommend the following steps:Gather all the required documents: pick-up voucher, identity card or passport, driving licence, number plates and vehicle registration certificate.Verify your myAudi account in advance. This is required to activate Audi connect at handover.Have your order number ready; you’ll need it to book online.Plan your journey and download the travel information PDF from the Audi Experience Vehicle Handover page.Tip: Verify your myAudi account at least one day before the vehicle handover.

The guided tour of the Neckarsulm factory is included for customers taking delivery of a new car.Booking: No advance booking is required.Start times: The last Discovery tour in Neckarsulm starts at 2.30 pm.Duration: Tours last approximately 60 minutes.Please note: Tours may be adjusted at short notice depending on production. Ask at check-in for the latest information.Admission to the brand and temporary exhibitions is also included at no extra charge.Tip: Arrive early if you’d like to join one of the first tours.

Your Audi Partner will arrange, reschedule or cancel your Audi handover experience appointment in Neckarsulm.

If your train is delayed or you need to change your check-in time slot for the Audi handover experience Neckarsulm, please contact the service helpline directly:Service helpline: 0800 63 63 666 (Monday to Friday, 8.30 am–5.00 pm; free of charge within Germany)
From abroad: +49 841 89 45 730 (charges apply)Tip: Save the helpline number before you set off: 0800 63 63 666.

Your Audi dealer will contact you to arrange an appointment for your Audi handover experience Neckarsulm as soon as your vehicle is ready to be scheduled.Your order number is your personal order reference. You’ll need it for the following:Linking your vehicle order to your handover appointmentAccessing the online portal to plan your dayChecking your order status through your Audi dealer or the service helplineWhere can you find your order number?You’ll find it in your order confirmation, on your order form or in the order confirmation email from your Audi dealer. If you’re unsure, please contact your dealer directly.

Address: Audi Forum Neckarsulm, NSU-Straße at the junction with Hafenstraße, 74172 NeckarsulmFrom Neckarsulm railway station, the Audi Forum is about a 10-minute walk or can be reached by public transport.Detailed information about travelling by train is available in the travel information PDF (German only) on the Audi handover experience page.

Free parking for the Audi handover experience Neckarsulm is available in the multi-storey car park directly at the Audi Forum Neckarsulm:The car park is free for customers taking delivery of a vehicle and their accompanying persons.See the official travel information PDF for detailed directions and parking information.

You can bring up to five accompanying guests, including children, to your Audi handover experience Neckarsulm.Children are very welcome, although age restrictions may apply to factory tours.Audi offers additional support for visitors with mobility or health-related needs, including wheelchair users, people with hearing or speech impairments, and visitors with food intolerances.Important: If you require support, please call the service helpline on 0800 63 63 666 at least five days before your vehicle handover appointment so the team can make the necessary arrangements.

A third party can pick up your Audi on your behalf at the Audi handover experience Neckarsulm if they are authorised to do so. The person collecting the vehicle must either be named on the pick-up voucher or present a power of attorney.Documents required for the authorised representative:Original power of attorney (copies are not accepted)Copy of the registered keeper’s identity cardThe representative’s own identity card or passportBusiness customers must also provide:A copy of an extract from the commercial register, if the vehicle is being picked up by a company director or member of the company’s managementPlease note: The vehicle cannot be handed over if any required documents are missing.For questions about the power of attorney, contact the service helpline on 0800 63 63 666 or email erlebnis-abholung@audi.de.Contact & SupportService helpline: 0800 63 63 666 (free of charge within Germany)From abroad: +49 841 89 45 730 (charges apply)Email:erlebnis-abholung@audi.deWebsite:audi.de/erlebnis-abholung-neckarsulm